In 2020, the “black swan” of the new coronavirus epidemic will inevitably affect the real economy in the short term. The “black swan” promotes the accelerated elimination and upgrading of relevant industries, such as some “online” completely transforming “offline”, so that the two organically combine to form a new business model. At the same time, some enterprises will also face structural restructuring, so as to move towards real upgrading.

1747-L552/A Fortunately, in terms of virus tracing, symptomatic drugs, vaccine development, severe treatment, and social emergency management, the application of high-tech technologies such as gene sequencing, artificial intelligence, 5G, and big data has provided solid support for winning the sudden novel coronavirus outbreak, and will also accelerate the maturity of these high-tech industries. At the same time, with the rise of new technologies and new industries such as artificial intelligence, big data, 5G, and blockchain, the operational efficiency of enterprises and even the entire society will be greatly improved, and the pace of industrial technological change in China will be faster.

Drive changes in business models

1747-L552/A The novel coronavirus epidemic has led to a variety of emergency responses such as delayed resumption of business, film withdrawal, extended holidays, travel termination, delayed work, and delayed start of school, indicating that the epidemic has not only affected people’s lives and health, but also affected the development of many industries, and some industries that have been greatly affected by the epidemic continue to be under pressure. However, every major event is pregnant with new business opportunities behind, such as the 2003 “SARS” gave birth to Taobao, Jingdong, Qidian Chinese, 51job.com, etc., so that the original “offline” model changed to “online”.

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1747-L552/A On January 28, Suning Institute of Finance published an article that, unlike SARS in 2003, the meaning of the new coronavirus epidemic in 2020 is no longer to cultivate the habit of users placing orders “online”, but is expected to promote the change of the “offline” business model. On February 1, the Beijing Medical Association announced the opening of an online doctor consultation platform for the novel coronavirus infection in Beijing, using modern information technology means such as 5G, artificial intelligence, video communication, and telemedicine to provide services to the general public 24 hours a day during the epidemic prevention and control period. The opening of the platform allows the public to obtain knowledge of epidemic prevention and control and professional guidance from doctors in prevention and medical treatment without leaving home, guiding the public to relieve anxiety, seek medical treatment in an orderly manner, reduce the risk of cross-infection, and reduce the pressure on the occupation of public medical resources.

1747-L552/A In the fight against the novel coronavirus epidemic, artificial intelligence and big data have provided a more efficient and convenient management model for urban management and epidemic prevention and control, and many advantageous enterprises have demonstrated their technological capabilities. For example, the “epidemic information collection system” supported by Alibaba’s “cloud technology” has contributed to the epidemic prevention and control work, the “migration map” of Baidu Map has provided technical support for the epidemic prevention and control work, and the advantages of driverless and unmanned supermarkets have also been shown in the epidemic. Unmanned delivery robots take on the responsibility of delivering medicine, delivering meals, recycling clothing and medical waste in hospitals, reducing the risk of cross-infection among clinical staff.

The epidemic has made people more and more “indoors”. Industry experts said that in this context, 5G applications will accelerate, e-commerce, short video, games, online education, knowledge payment and other “online” projects will obtain unprecedented development opportunities, VR/AR scene experience projects will continue to receive attention, unmanned retail, unmanned catering, drone delivery and other high-tech industries will usher in the dawn. The development direction of various distribution platforms and door-to-door service platforms that provide same-city logistics, customized catering distribution, cleaning, babysitting, moving, etc., is clearer. At the same time, the “online” office such as home office and remote office that is not limited by geographical space, especially the office software that can realize individual collaboration, will be the future development trend. In addition, people will spend more money on physical health and mental health, including private doctors, private psychologists and various “online” consulting services, and new forms of medicine and health industry will be increasingly mature.