5X00226G02 Global collaborative robot manufacturer Youao Robot (hereinafter referred to as “Youao”) has launched a new Customer service system, the Customer Success Program, aimed at comprehensively optimizing service quality.

This program aims to help new and existing customers fully tap the application potential of collaborative robots, providing them with free personalized customized services. Professional customer success managers, in addition to providing customers with expertise, can assist them in optimizing their functional applications during the robot deployment and use phase and develop strategies to meet diverse needs.

Annelie Dyring-Bro, Director of Strategic Services at Uniao, said: 5X00226G02 “Customers have high expectations for the performance of Uniao robots, and our customer success Manager will ensure that customers can benefit from their investment in collaborative robots with excellent returns. As an industry pioneer, we pioneered collaborative robotics technology. The Customer Success Program is an evolution of our modern, innovative services and represents our commitment to helping every customer succeed.”

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From novice to expert

5X00226G02 With or without experience, our customer success managers can help you create powerful collaborative robots. Through this program, new customers and beginners will be able to get enough technical guidance to quickly start operating collaborative robots. Robot customers already in use can also benefit from this program. With a deep understanding of the needs of the enterprise, the customer success manager can help improve the functional performance of the robot, provide deep technical knowledge, and allow the customer to reap the return on investment and gain production competitiveness.

“The Customer Success program means that customers no longer need to aimlessly search the Internet for information, no more trial and error, and only ask the customer success manager when they need to get fast and reliable technical advice,” said Alex Hsu, president of UCO China. 5X00226G02 In the future, we will further expand our customer success program to provide more advice and support to ensure that our customers’ operations continue to run smoothly and efficiently. We will continue to work closely with our customers to provide them with immediate and reliable guidance, eliminate operational difficulties, and help them better utilize collaborative robotics technology to achieve greater success.”